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EXCERPT:
A BBC expert has explained there are new rules being enforced now which come into action when you get to the till for any online purchase. Appearing on BBC Morning Live, Radio 4 Money Box expert Dan Whitworth spoke about the annoying design of websites which add on large amounts to ‘offers’ when you finally get to pay.
He said in fact hidden fees are illegal – and now the Competition and Markets Authority (CMA) is clamping down. Earlier this month, it was announced that StubHub has been fined £889,200 by the UK’s competition watchdog for not showing people additional fees on tickets until they got to checkout.
The live event ticket marketplace will also have to refund more than 50,000 customers with an average payout of £10.33. The Competition and Markets Authority (CMA) was investigating the platform as part of a drive to clamp down on illegal and unfair online pricing practices.
It found that StubHub was using an illegal practice known as drip pricing, which can cause fans to be caught out by extra charges and means they may not have had a chance to accurately compare prices between sellers.